Return Policy & Warranty
If you purchased the Solowheel directly from Inventist and you wish to return it for a refund, you may do so within 30 days of purchase. The Solowheel must be returned unopened and in the original packaging. Risk of loss remains with you until Inventist receives the returned unit. Shipping and restocking fees will be deducted from your refund.
If you purchased the Solowheel from a retailer other than our shop at www.inventist.com or www.solowheel.com, please follow the retailer’s return policy. Inventist takes returns only of products purchased directly from us.
Limited Warranty for U.S. Consumers
Inventist Inc. warrants to the original consumer purchaser of the Solowheel (“Purchaser”) that the product will be free from defects in materials and manufacture on the date of purchase and will remain serviceable for a period of one year after the date of Purchaser’s purchase, subject to the exclusions in the following paragraph.
2. Exclusions from Warranty Coverage
This Limited Warranty does not cover damage to the Solowheel or any component part caused by any of the following: all external causes such as (but not limited to) dropping, accident, collision, abuse, vandalism, negligence, improper handling, maintenance, or storage, neglect; misuse such as riding over obstacles, overloading, racing, or otherwise using the Solowheel contrary to the instructions and warnings contained in the user manual and DVD provided by Inventist; normal wear and tear, deterioration of paint, trim and appearance items that results from use and/or exposure to the elements; cleaning with a high-pressure water system, abrasives or solvents; damage and/or defects caused by unauthorized and/or improper attempts to repair, alter, disassemble or otherwise modify the Solowheel or any of its components; damage caused by improper electrical connection, improper tire inflation, exposure to chemicals, water or excessive temperatures; and/or any damage and/or failure resulting from earthquake, fire, flood or other casualty or acts of God.
3. Exclusion and Limitation of Other Warranties
The preceding warranty is the exclusive warranty applicable to the Solowheel and supersedes any prior, contrary or additional representations, whether oral or written. Any implied warranties, including any warranty of merchantability or warranty of fitness for a particular purpose are limited in duration to the one year period of the preceding warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
4. Exclusive Remedy
If the Solowheel fails to conform to the preceding warranties, the Purchaser must notify Inventist within a reasonable time and in no event more than thirty (30) days after the discovery of the nonconformity by telephone to 360-833-2357 (country code 1) or by e-mail to firstname.lastname@example.org. Inventist will provide a Return Authorization number and form. Purchaser must deliver the Product, together with proof of date of purchase to Inventist at the following address: Inventist Returns, 4901 NW Camas Meadows Dr., Camas, WA 98607 USA. Purchaser shall be responsible for and must prepay any shipping expense for return of the Product. Inventist will examine the Product and, in the event of a breach of warranty, will provide, at its sole option and within a reasonable period of time: (1) repair of any nonconforming Solowheel or components or (2) replacement of any nonconforming Solowheel or components with conforming product or components. Repaired or replacement products will conform to the warranty for the unexpired duration of the warranty period for the original, nonconforming Product. Inventist may use used or repaired material for all warranty claims. THE REMEDY SELECTED BY INVENTIST IN ACCORDANCE WITH THIS PARAGRAPH SHALL BE THE EXCLUSIVE AND SOLE REMEDY FOR ANY BREACH OF WARRANTY.
5. Exclusion of Consequential, Incidental, and Other Damages.
Inventist and its distributors and dealers SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES for breach of any warranty or for damages arising from nondelivery or from the use, misuse, or inability to use the product.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
6. Choice of Law; Disputes; Severability
The laws of the State of Washington (excluding application of its choice-of-law rules) shall govern all matters arising out of or relating to this Limited Warranty, including without limitation, its validity, interpretation, construction, performance and enforcement. No action arising out of any claimed breach of warranty or breach of any remedial promise arising out of or relating to this Limited Warranty may be brought more than one (1) year after the cause of action has accrued. If any part of this warranty is found to be void or unenforceable, then the remainder shall have full force and effect, and the invalid provision shall be partially enforced to the maximum extent permitted by law.
Warranty for Consumers Outside the U.S.
For consumers who buy their Solowheel outside the U.S., the terms of the preceding warranty apply. In addition, Inventist grants to such consumers any additional warranty rights prescribed by the domestic statutory law regarding consumer warranties in effect where the consumer buys the Solowheel, and Inventist does not curtail or limit those rights that cannot be excluded or limited under that law. The U.N. Convention on Contracts for the International Sale of Goods will not apply to the sale of the Solowheel.
Warranty for Commercial Buyers Worldwide
For buyers of the Solowheel who use the product in their trade, business, or profession or for commercial activity, Sections 1, 2, 4, 5, and 6 of the preceding “Limited Warranty for U.S. Consumers” apply, but Section 3 of the Limited Warranty does not apply. Instead, the following provision applies:
Exclusion and Limitation of Other Warranties
The express warranty contained in Sections 1 and 2 of the preceding “Limited Warranty for U.S. Consumers” is the exclusive warranty applicable to the Solowheel and supersedes any prior, contrary or additional representations, whether oral or written. INVENTIST DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES OTHERWISE ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE.